Welcome to Car Park Cleaning. These Terms and Conditions explain the rules governing the use of our website, enquiries submitted through our website and the provision of our commercial car park cleaning services.
Car Park Cleaning is a trading style of Pro Ex Clean Ltd, registered in England and Wales under company number 15476319.
By accessing our website or using our services, you agree to the applicable Terms and Conditions outlined below.
Car Park Cleaning provides commercial car park cleaning services for businesses, property managers, landlords, facilities management companies and other organisations throughout the UK.
Our services may include:
The availability and scope of services will depend on the requirements and condition of the individual site.
By using our website, you agree to use it lawfully and responsibly.
You must not:
We reserve the right to restrict access to our website where misuse is identified.
Customers can contact Car Park Cleaning to enquire about commercial cleaning services or request a quotation.
To prepare an accurate quotation, we may require information including:
Quotations are based on the information available at the time of assessment.
Where additional cleaning requirements, access difficulties or unexpected site conditions are identified, the quotation may need to be revised.
Unless otherwise stated, quotations do not constitute a binding agreement until the work has been accepted and confirmed.
A booking will be considered confirmed when the scope of work, price and proposed arrangements have been agreed by both parties.
The agreed services may be detailed in a written quotation, booking confirmation or separate service agreement.
Customers are responsible for providing accurate information about the site and any requirements that may affect the cleaning work.
We reserve the right to decline a booking where the requested work cannot reasonably or safely be undertaken.
The cost of our car park cleaning services will depend on factors including the size of the area, surface condition, cleaning methods required and frequency of service.
Prices will be confirmed through the quotation or service agreement.
Unless otherwise stated:
Late payments may result in the suspension of further services, subject to the applicable agreement and legal requirements.
Where permitted by law, we may claim statutory interest and recovery costs on overdue commercial payments.
Customers must ensure that the cleaning site is reasonably accessible and suitable for the agreed work.
Customer responsibilities may include:
Delays or additional costs arising from inaccurate information, restricted access or undisclosed site conditions may require changes to the agreed work, subject to customer approval.
We aim to provide cleaning services with reasonable care and skill, using methods appropriate to the surface and type of contamination.
However, cleaning results may vary depending on:
Certain stains, including deeply absorbed oil, grease, rust and chemical contamination, may not be completely removable.
Unless expressly agreed in writing, we do not guarantee that all stains, marks or discolouration will be eliminated.
We will take reasonable care when carrying out cleaning work and will advise customers where we identify significant concerns affecting the proposed cleaning method.
Car Park Cleaning recognises the importance of health and safety when undertaking commercial cleaning work.
Cleaning activities may involve pressure washing equipment, cleaning chemicals, water, machinery and temporary restrictions to pedestrian or vehicle access.
Appropriate safety measures will be considered according to the nature of the work.
Customers must cooperate with reasonable safety arrangements, including temporary restrictions to areas where cleaning is taking place.
We reserve the right to suspend or postpone work where conditions present an unacceptable safety risk.
Where applicable, cleaning work will be planned with consideration for relevant environmental requirements, including the management of wastewater, cleaning chemicals and contaminated residues.
Customers should inform us of any known site-specific drainage restrictions, pollution risks or environmental requirements before work begins.
The responsibilities for wastewater collection, treatment and disposal should be agreed where relevant to the project.
We reserve the right to amend or decline work where appropriate environmental controls cannot reasonably be implemented.
Customers wishing to cancel or reschedule a confirmed cleaning appointment should contact us as soon as possible.
Any cancellation charges, notice periods or non-refundable costs will be set out in the relevant quotation or service agreement.
Where no cancellation terms have been agreed, any charges will be limited to amounts recoverable under applicable law.
We may need to reschedule cleaning work due to circumstances including:
Where possible, we will notify customers promptly and arrange an alternative date.
We will exercise reasonable care and skill when carrying out cleaning services.
Customers should inform us of any existing surface defects, damaged drainage systems, loose materials or other conditions that may be affected by cleaning.
We are responsible for loss or damage caused by our negligence or breach of contract, subject to applicable law and any enforceable limitations agreed in the relevant service contract.
We are not responsible for pre-existing damage or deterioration that was not caused by our work.
Nothing in these Terms and Conditions excludes or restricts liability for:
Any additional limitations of liability must be expressly agreed and will apply only where legally enforceable.
If you are dissatisfied with any aspect of our services, please contact us as soon as reasonably possible.
When raising a complaint, please provide:
We will review the information provided and seek to resolve genuine service concerns fairly and within a reasonable timeframe.
Where appropriate, this may involve further assessment or remedial work.
Unless otherwise stated, the content published on our website, including written material, graphics, logos and website design, belongs to Car Park Cleaning, Pro Ex Clean Ltd or the relevant rights holders.
You may view and use website content for personal or legitimate business information purposes.
You must not reproduce, distribute, modify or commercially exploit our website content without permission from the relevant rights holder.
Our website may contain links to external websites for additional information or convenience.
We do not control third-party websites and are not responsible for their content, availability or privacy practices.
Accessing external websites is at your own discretion.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal information submitted through our website may be used to respond to enquiries, prepare quotations, arrange cleaning services and manage customer relationships.
Further information about how we collect, use and protect personal information is available in our Privacy Policy.
We will not be responsible for delays or failures to perform contractual obligations where they arise from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.
Such circumstances may include severe weather, flooding, major transport disruption, utility failures or government restrictions.
Where an event affects scheduled cleaning work, we will take reasonable steps to inform the customer and discuss alternative arrangements.
We may update these Terms and Conditions periodically to reflect changes in our services, website operations or applicable legislation.
Any revised terms will be published on this page.
Changes to website terms will apply from publication. Changes to an existing service agreement will only apply where permitted by that agreement or otherwise agreed by the parties.
These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that may apply.
Disputes arising from the use of our website or provision of services will be subject to the jurisdiction of the courts of England and Wales, except where applicable law requires otherwise.
If you have any questions about these Terms and Conditions, our website or our commercial car park cleaning services, please contact us using the contact details provided on our website.
Car Park Cleaning
A trading style of Pro Ex Clean Ltd
Registered in England and Wales
Company Number: 15476319
We aim to respond to enquiries and resolve service-related concerns as efficiently as possible.
We Aim To Reply To All Enquiries With-in 24-Hours